Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following explains the information that Carolina Voltage may collect from you, how we use it, how it may be shared, and how we protect it. By using our website, www.carolinavoltage.com, you are accepting the practices described in this policy.
Information Collection
We may collect non-personal information such as your domain name, IP address, browser type, operating system, the website that referred you to our Website, and information about the pages you access.
We may also collect personal information that you voluntarily provide to us, including your name, phone number, email address, physical address, service information, and other information you provide when you submit a website form, request service, call us, email us, communicate with us by text message, or otherwise interact with Carolina Voltage.
If you provide your mobile phone number and consent to receive text messages, we may also collect and maintain information related to your SMS consent and messaging preferences.
Information Use
We use collected information for purposes such as providing, maintaining, evaluating, and improving our services and Website, responding to inquiries, fulfilling requests for information, scheduling and providing services, sending appointment confirmations and service updates, providing customer support, sending follow-up communications and review requests, and communicating with you regarding our services.
We may also contact you by email regarding specials, new products or services, or changes to this Privacy Policy when permitted by applicable law.
Mobile Information and SMS Opt-In Data
Mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers that assist us in operating our business and providing communications or services to you, but only as necessary for those providers to perform services on our behalf.
If you have consented to receive text messages from Carolina Voltage, you may opt out at any time by replying STOP to any text message. After you opt out, you will not receive further SMS messages unless you subsequently opt in again.
For assistance, reply HELP to a text message or contact Carolina Voltage at (704) 327-0659.
Security
We follow generally accepted industry standards to protect information submitted to us, both during transmission and once we receive it.
If we collect sensitive information, such as credit card data, that information is encrypted and transmitted securely. You can generally verify that you are using a secure connection by looking for "https" at the beginning of the web page address.
While we use encryption and other safeguards to protect information transmitted online, we also take reasonable measures to protect information offline. Access to personally identifiable information is limited to employees and service providers who need the information to perform specific business functions. The computers and servers in which we store personally identifiable information are maintained in secure environments.
Cookies
We use cookies on this site. A cookie is a piece of data stored on a site visitor's device to help us improve access to our site and identify repeat visitors.
Cookies may also enable us to understand how visitors use our Website and help us improve the user experience. The use of cookies does not by itself provide us with personally identifiable information unless you otherwise provide that information to us.
Sharing
We do not sell or share personal information with third parties for their marketing or promotional purposes.
We may share personal information with trusted service providers when necessary to operate our business, provide requested services, communicate with customers, maintain our Website, or perform other business functions on our behalf.
As stated above, mobile phone numbers, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may also disclose personal information and/or an IP address when required by law or when we have a good-faith belief that disclosure is necessary to:
- Cooperate with investigations of suspected unlawful activities or comply with legal processes served on our company
- Protect and defend the rights or property of Carolina Voltage, our Website, or related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that information you voluntarily disclose in publicly accessible areas of the internet may be collected and used by others.
Links
This Website may contain links to other sites. We are not responsible for the content or privacy practices of those sites. We encourage users to review the privacy policies of other websites that collect personally identifiable information.
Surveys & Contests
From time to time, our site may request information through surveys or contests. Participation is voluntary, and you may choose whether or not to provide the requested information.
Information requested may include contact information such as your name and address and demographic information such as your ZIP code or age. Contact information may be used to notify winners and award prizes. Survey information may be used to monitor or improve use of and satisfaction with our Website.
Consent
By using this Website, you consent to the collection and use of information as described in this Privacy Policy.
If we make changes to our Privacy Policy, we will post those changes on this page. We encourage you to review this page periodically to remain informed about the information we collect, how we use it, and under what circumstances we disclose it.
Contact Us
If you have questions regarding this Privacy Policy or believe we are not abiding by it, please contact us:
Carolina Voltage
Phone: (704) 327-0659
Attn: Privacy Officer
5005 West W. T. Harris Blvd
Charlotte, NC 28269